Shipping and Returns
HOLIDAY SHIPPING SCHEDULE
The following days will not count as business days towards delivery times Shipping companies will be closed. UPS does NOT pick up or deliver on these days:
USPS Holiday Schedule:
USPS Will Be Closed
New Year's Day
Cabinet Cigar. will also be closed:
New Year's Eve
New Year's Day
SHIPPING CUT OFF & PROCESSING TIMES
All U.S. orders placed before 4:00 PM EST (Mon-Fri only) will ship the next day, pending credit card approval. Orders shipping via USPS Priority Mail must be placed before 1:00 PM EST.
DELIVERY OPTIONS (Effective on March 1st 2020)
Your Shipping Options are as Followed:
International 7-12 Days: 7 to 12 Business Days in Transit (NO SIGNATURE REQUIRED)
International 5-8 Days: 5 - 8 Business Days, includes Saturday (ADULT SIGNATURE REQUIRED)*
DR Domestic: $4.00 Orders over $20 FREE SHIPPING*
International Shipping: Calculated at Checkout
*No limits on number of products ordered. Some larger, heavy items such as Humidors may carry an additional shipping fee. Free shipping offers will be shipped by USPS or the shipper of our choosing. We ship Priority Mail by the USPS for P.O. Boxes, APO's, FPO's and International orders. Please Note: Delivery Estimates do not take Saturday and Sunday into Account or the Day the Order was Placed. We do not issue service refunds for Holiday or Weather related delays, or other delays outside the control of Cabinet Cigar or the carrier you choose. Higher valued orders shipped by USPS may also require signature.
USPS Priority Mail - By United States Postal Service
Shipping for USPS Priority Mail - Shipping times are estimates. USPS is not a guaranteed service, no shipping charge refunds for shipping delays. Shipping time can take up to 8 business days.
Military Shipping APO & FPO's
We support our Armed Forces, and will ship to APO's / FPO's Worldwide.
FREIGHT SERVICE – For Heavy Items
A Freight service is used on large humidors & cabinet humidors; you will be notified on freight shipping cost prior to us shipping the item.
The USPS received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic.
Orders will not be accepted to the following Countries until the suspension is lifted: Angola, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Cameroon, Cayman Islands, Chad, Cook Islands, Costa Rica, Ecuador, Fiji, French Polynesia, Gambia, Guatemala, Honduras, India, Kuwait, Kyrgyzstan, Laos, Lebanon, Libya, Madagascar, Maldives, Malawi, Moldova, Mongolia, Mozambique, New Caledonia, Panama, Papua New Guinea, Paraguay, Peru, Republic of the Congo, Samoa, Saudi Arabia, Senegal, Seychelles, Solomon Islands, South Africa, Sri Lanka, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela and Zimbabwe.
Cabinet Cigar will verify all international customers prior to shipping. If Cabinet Cigar cannot prove that you are the legitimate owner of the card being used, we reserve the right to cancel your order. All International Customers will be charged based on your location and the weight of your package. All items on www.cabinetcigar.com are pre-weighed. At checkout, you will be given a shipping rate for your order. We ship international packages with the United States Postal Service, using their Express Mail International or Priority Mail international Service. You will be emailed a tracking link separately when your order is processed. We've found that they have the best rates, and get our packages to our international customers faster than any other service.
Buyers are responsible for complying with their countries local and federal tobacco laws. Cabinet Cigar is not responsible for fees or taxes associated with their orders. We mark all customs forms as "Gift" and we ship "person" to "person". Contents are declared as what is ordered. Cabinet Cigar does not make “fake invoices” or discreetly mark contents. Cabinet Cigar will not be responsible for the package if stopped by customs. If your customs agency stops the package you may have the chance to refuse it, and have it re-delivered back to us. You will then have the option of us re-shipping the package or we can issue a credit for the amount of the product only. NOT shipping cost. That postage is deemed used. You will be responsible for any additional shipping charges if you decide to have it re-shipped. Cabinet Cigar is not responsible for seized shipments. Again, please be aware of your countries importation regulations.
Please insure your Ship-to Address is correct and in English. www.cabinetcigar.com is not responsible for information that is incorrect on your shipping label. Do not confuse this with your Bill-To address, this is the address that is associated with your credit card. Our system allows for multiple Ship-To addresses. If you would like to add more Ship-To addresses sign into your Member Area on our website and click on the "Address Book" link. On your first order, if your Ship-To address is different than your Bill-To Address, we may have you call in or email for verification. This is a measure against fraudulent orders.
All sales are final, if package is lost, damaged or held in customs, it is the customer’s responsibility. Free Shipping offers are for U.S. and D.R. destinations only, and cannot be honored on orders being shipped outside the U.S. and D.R.
RETURN / REFUND POLICY
Cabinet Srl. 100% Guarantee of Satisfaction & Return Policy
Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from www.cabinetcigar.com you may return it in original condition within 14 days of purchase for full credit or refund.
Cigars: Damaged items will be replaced, we will pay for all shipping cost. If you are not 100% satisfied with any cigars that you purchase from www.Cabinetcigar.com, you may return them within 30 days for full credit or full refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.
Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by www.cabinetcigar.com
Directions for Returns: Please call our Customer Service Department (809) 482-9595 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged or it was our error when it reached you.